EliseAI automates leasing and resident communications for property managers with AI that answers questions, schedules tours, and routes requests. Omnichannel messaging spans web, email, and SMS. Integrations sync availability, pricing, and tickets with your PMS and CRM, while dashboards show performance. Guardrails uphold fair-housing and company policy so assistants operate safely at scale.
Answer availability, pricing, and amenity questions instantly, capturing leads around the clock. Prospects schedule tours without phone tag; follow-ups nudge no-shows. Conversation history syncs to your CRM so staff see context, and tone guidelines maintain brand voice. Lead forms prefill from chats and map to required fields, removing friction that often causes prospects to drop off.
Handle maintenance requests with structured prompts that gather details, photos, and preferred times. Urgent issues escalate to on-call staff; status updates reduce repeat inquiries. Knowledge of property policies answers common questions consistently. Photos and structured categories help triage materials and skills, improving first-visit fix rates and resident satisfaction.
Engage via web chat, email, and SMS with consistent identity and opt-in management. Language support assists non-native speakers, templates frame sensitive topics, and consent records meet regulatory expectations. A unified inbox prevents duplicate work when multiple staff participate, and preferences are honored so conversations remain coherent across channels and teams.
Sync availability, pricing, and lead status with PMS and CRM. Tickets and notes flow to maintenance tools, reducing swivel-chair updates. Webhooks and APIs enable custom routing, and dashboards link messaging to tours and leases so teams see impact and bottlenecks. Two-way sync prevents double-booking and flags mismatches before they affect reporting or resident experience.
Response policies and restricted topics keep assistants within guidelines; approvals gate updates. Access controls separate properties and roles, and audit trails support reviews. Fair-housing guardrails and language checks reduce risk, while secure handling of PII aligns with vendor due diligence. Pre-launch reviews test playbooks so operations trust assistants before wide rollout.
Recommended for operators who need faster leasing responses and lower support load across regional portfolios. EliseAI turns FAQs and ticket routing into consistent conversations that convert and resolve. Integrations keep systems in sync, and dashboards prove impact to stakeholders responsible for occupancy, compliance, and resident experience across seasons and staffing shifts.
Missed calls and fragmented inboxes slow leasing and frustrate residents. EliseAI centralizes messaging, schedules tours, and collects maintenance details with clear escalation paths. Integrations connect conversations to records. The result is higher conversion, faster resolution, and predictable service quality across properties without expanding after-hours phone coverage.
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