Gmelius layers shared inboxes, collaboration, and automation directly inside Gmail. Assign conversations to owners, @mention teammates, and share drafts without CC chaos. Kanban boards turn threads into trackable tasks, while rules label, route, and escalate by status or keyword. SLAs and reminders keep promises visible across shifts. Analytics reveal where queues stall so managers tune staffing and workflows with evidence, and onboarding stays light because work happens in the inbox you already use.
Manage group addresses like support@ and sales@ without forwarding or blind copying. Assign owners, set due dates, and prevent duplicate replies with collision alerts. Internal notes keep context in the thread, never visible to customers, so handoffs remain smooth across shifts. Saved views filter by priority, account, or region. Bulk actions reassign or close batches during spikes, and team signatures keep branding consistent. Lightweight mobile access lets owners comment or hand off while away.
Convert email threads into cards you can move through stages—New, In Progress, Waiting, Done—so status is visible at a glance. Boards mirror processes for success, renewals, and onboarding without leaving Gmail. Checklists, owners, and deadlines on each card keep accountability clear when a conversation spans multiple steps or teams. Calendar and list views complement boards; SLA badges flag aging items; focus filters collapse low-priority messages so standups target true blockers first.
Build rules that tag, assign, and escalate by sender, keyword, or pace of replies. Sequences schedule follow-ups and reminders so nothing slips during busy periods or time-zone handoffs. Webhooks update external tools when stages change, and round-robin assignment spreads load fairly across shifts. Quiet hours prevent messages from sending at awkward local times, preserving tone and response rates with global customers while exceptions handle VIPs and incident updates.
Share drafts, templates, and snippets that standardize tone while reducing typing. Mentions summon the right teammate into a thread, and email notes capture decisions with links so context stays attached. Template variables personalize details without manual edits, and approvals protect sensitive replies in regulated accounts. Linked docs and checklists cover complex workflows, making training simpler for new members and keeping handoffs crisp between support, success, and sales.
Dashboards track response and resolution time, backlog, and SLA health by team and mailbox. Role-based permissions and audit trails keep customer data protected while enabling cross-team collaboration. Cohort views compare periods and teammates fairly; exports feed BI tools; and audit histories explain why KPIs shift after new rules or staffing. Leaders subscribe to weekly digests so trends stay visible without constant dashboard checks during busy cycles.
Recommended for teams that live in Gmail but need shared visibility and predictable response times. Gmelius provides ownership, automation, and light project tracking without forcing customers into ticket numbers. Leaders spot bottlenecks and coach from data, while agents focus on the next best reply across accounts and regions. Admins keep governance light because conventions and shared labels carry over from existing Gmail workflows.
Spread across inboxes and CC chains, teams miss messages and duplicate work. Gmelius centralizes ownership, notes, and SLAs in Gmail so responses are timely and consistent. Boards expose status, automations handle routine steps, and analytics keep priorities clear. The result is fewer fire drills, cleaner handoffs, and an email process that scales without losing the personal tone customers expect, even as volume and team size grow.
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