Jitbit brings email ticketing, automation, and a searchable knowledge base into one helpdesk. Convert emails into tickets automatically, assign with SLAs, and use rules or chatbots to collect context before agents engage. Assets, user histories, and canned replies appear beside each thread. Reporting and integrations tie results to tools your team already uses, so improvements stick without extra workflow overhead. Agents work in one window with context visible, reducing repeats and handoffs.
Turn inbound emails, forms, and widgets into structured tickets with categories, priorities, and required fields captured upfront. Autoresponders acknowledge receipt while routing rules assign owners and tags. Attachments, screenshots, and logs stay linked to the case, giving responders context without asking users to resend details. Custom forms collect environment details and consent upfront, speeding triage. Embedded intake meets users where issues start to reduce abandonment.
Define SLAs by queue, customer, or severity; timers track first response and resolution. Rules escalate stalled tickets, suggest articles, and apply macros that set fields, tags, or status in one click. Operating-hour calendars and holidays prevent unfair breaches, and alerts keep managers informed before targets slip. Time-based rules nudge owners as risk rises, and escalations add stakeholders to protect key accounts. Macros chain updates to standardize replies efficiently.
Publish step-by-step articles with search, feedback, and versioning so customers can solve common problems independently. Suggested articles appear during ticket submission to reduce duplicates. Editors see what customers searched for and didn’t find, turning gaps into tasks that steadily reduce repetitive contacts. Versions keep audit trails for regulated content, and localization ensures guidance makes sense across regions. Search analytics refine titles and terms users actually type.
Track devices, licenses, and configurations; link them to users and tickets for faster diagnosis. History shows previous fixes and exceptions so agents avoid repeating dead ends. Bulk updates and imports keep records current, and permission controls limit who can edit sensitive or financial fields. Asset histories record firmware or driver changes for safe rollbacks when needed. Barcodes and quick search accelerate hardware lookups, keeping walk-up desks and field technicians productive.
Dashboards visualize backlog, SLA risk, and deflection. Connect chat, CRM, SSO, and monitoring tools so events and identities sync cleanly across systems. CSV exports and APIs feed BI, while webhooks trigger notifications for critical queues or VIP accounts in real time. Cohort views compare volume by product or region to expose hotspots for upstream fixes. Scheduled exports brief leaders automatically, and APIs support custom dashboards aligned to your metrics.
Recommended for IT, operations, and B2B support teams that need reliable email-first helpdesk workflows. Jitbit streamlines intake, enforces SLAs, and surfaces answers so agents stay productive and customers get clear expectations. Leaders see steady reductions in repeat issues as content and automations address root causes. MSPs and internal IT gain predictable intake and reporting, while non-IT groups appreciate plain-language portals that reduce friction.
Multiple inboxes and scattered docs make support slow and inconsistent. Jitbit turns emails into tickets with clear ownership, applies SLAs and automations, and connects knowledge to intake and replies. The outcome is faster responses, fewer repeat contacts, and a helpdesk that scales without extra complexity. By consolidating conversations and records, teams stop chasing context across mailboxes, and customers receive timely updates they can trust.
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