Alchemer is an enterprise feedback platform that turns surveys into action with powerful logic, branching, and integrations. Build branded forms and research instruments, route responses to owners, and trigger tickets or updates automatically. Distribute via email, links, embeds, and panels, and protect data with roles, SSO, and regional hosting. Dashboards and exports reveal trends by segment so teams close the loop, reduce churn, and improve experience. Templates for NPS, CSAT, product discovery, and employee pulses speed setup while keeping question design consistent.
Create research-grade surveys with question libraries, themes, and brand controls. Add skip logic, display rules, and piping to personalize journeys based on attributes or prior answers. Randomization and quotas keep samples balanced, while validation prevents incomplete or low-quality submissions. Previews across devices ensure clarity before launch, and reusable blocks keep standards consistent across teams.
Send surveys by email or SMS, embed on web and in-app, or share secure links and QR codes. Panels and contacts enable precise targeting with deduplication and throttling for frequency control. Reminders, expirations, and time windows keep fieldwork on schedule while protecting respondent experience. Source tracking attributes responses to campaigns, pages, or accounts so results map cleanly to funnels and cohorts.
Push responses to CRMs, help desks, and data warehouses, and trigger actions like tickets, alerts, or lifecycle updates. Webhooks and APIs keep records synchronized so owners can follow up without manual exports. Scoring, tags, and routing rules classify issues and send them to the right team automatically. Templates for NPS or churn alerts ensure urgent feedback is visible and acknowledged within SLAs.
Track completion, drop-off, and response distributions, and segment results by role, account, region, or campaign. Crosstabs and filters spot patterns and drivers, while benchmarks compare performance over time. Dashboards summarize KPIs for executives and teams with scheduled delivery to email or Slack. Exports to CSV or BI tools let analysts model drivers and connect findings to revenue or retention outcomes.
Roles, SSO, and permissions control access to projects and fields, while audit logs record changes. Data residency options and encryption protect sensitive information for regulated industries. Consent settings, PII handling, and retention policies support compliance frameworks. Review workflows keep releases safe during peak cycles and ensure privacy statements stay current.
Recommended for CX, product, HR, and research teams that need more than basic forms. Use Alchemer for NPS programs, product discovery, employee pulses, and support follow-ups where routing and accountability matter. It fits enterprises standardizing question design, data flows, and analytics across regions and brands. Agencies and consultancies can template studies and deliverables while protecting client data and boundaries.
Feedback often stalls in spreadsheets or inboxes where patterns are missed and owners do not act. Alchemer centralizes collection, routes urgent items, and syncs results to the systems teams already use. Analytics and scheduled reports make trends obvious so leaders prioritize fixes and double down on what works. The outcome is faster response loops, clearer accountability, and measurable improvements in experience and retention.
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