Botpress is a developer platform for building useful assistants. Design flows visually, call APIs, and use NLU plus retrieval so answers stay grounded in your content. Publish to web chat and messaging with analytics that show containment and gaps. Studio, SDKs, and modules support teams. Governance and testing protect production quality while you iterate. Reliable bots resolve tasks instead of bouncing users around.
Design conversations in a visual builder with nodes for prompts, logic, forms, and actions, or extend with code in the SDK. Reusable components keep complex bots manageable. Variables and context personalize answers; slots capture structured data. Unit tests, previews, and versioning keep releases safe so updates land smoothly. Teams split content from logic and ship in parallel without tripping over one another or losing audit history mid sprint. Clear labels and sensible defaults reduce setup time for new users.
Combine intent detection with retrieval to answer from docs, sites, and knowledge bases so responses are accurate and auditable. Call external tools for tasks like ticketing and scheduling. Guardrails avoid unsupported queries and fail gracefully. Citations show sources, while evaluation sets track quality by topic so you add data where users struggle and raise containment steadily. Practical examples show how to apply the feature in everyday workflows.
Deploy to website widgets, WhatsApp, Messenger, and more so users get help where they already are. Templates accelerate FAQs and lead capture. Handoffs send transcripts to agents; multilingual flows support global audiences. Consistent experiences reduce frustration when people switch devices. It feels like one service instead of separate bots stitched together after the fact. Built in tips appear in context so small improvements become lasting habits.
Connect internal systems via REST, webhooks, and custom actions to complete tasks end to end inside the chat. CRM, ticketing, payments, and scheduling integrate cleanly. Secrets and roles keep credentials safe; logs make troubleshooting straightforward. Tool calls feel natural and reduce channel switching. You get measurable outcomes and fewer emails because work finishes in the conversation. Practical examples show how to apply the feature in everyday workflows.
Dashboards show containment, satisfaction, and fallbacks to guide improvements. Tests, approvals, and release workflows help teams ship changes responsibly. Rollbacks and version history keep risk low. Exports and APIs send data to BI so leaders see impact next to service KPIs. Quality improves steadily without chaos as teams adopt standard modules and share lessons across projects. Progress stays visible and steady, which supports reliable adoption across teams.
Recommended for product, support, and operations teams who want assistants that actually resolve tasks. Use Botpress to combine flows, NLU, retrieval, and integrations so answers are grounded and actions complete. Developers extend with code; editors manage content. Agencies standardize builds across clients with reusable modules and clear reviews. The result is higher containment, lower handoffs, and more satisfied users across channels. Clear labels and sensible defaults reduce setup time for new users.
One off chatbots break when knowledge shifts or tasks require systems. Botpress grounds answers in your content and connects to tools so users get accurate help and finished actions. Analytics reveal gaps to fix next; governance protects quality in production. The outcome is fewer escalations, faster resolution, and a single experience that feels consistent on web and messaging alike. Built in tips appear in context so small improvements become lasting habits.
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