Meya

Flow Engine: Visual + Code

Design conversations as reusable components with memory, conditions, and error handling. Use the visual builder to map paths and inline code to transform data or call services without leaving the canvas. Version control captures changes for review, and module libraries keep repeated patterns consistent across teams and brands. Reusable intents, slots, and validators standardize patterns, and previews show how state evolves turn by turn.

Integrations and APIs

Connect to CRMs, ticketing, payments, and proprietary systems via connectors or HTTP. Webhooks, auth helpers, and rate limits protect services while keeping latency predictable for end users. Schema validation checks payloads at boundaries, and connection health alerts owners before partners notice integration issues. OAuth and key vault helpers rotate secrets safely, while backoff and jitter shield partners during spikes and partial outages.

Testing, Observability, and QA

Run conversations in a test console, capture transcripts, and verify expected paths with assertions. Structured logs, traces, and redaction keep troubleshooting fast and safe. Load tests simulate spikes so you tune capacity early, and sandbox environments let you validate flows without risking customers. Synthetic transcripts probe interruptions, slang, and partial inputs, and coverage views expose untested paths; PII redaction protects sensitive fields by default.

Orchestration and Handoff

Route requests to the right bot, tool, or human based on skills, context, and business hours. Queueing and SLAs keep promises realistic and visible to managers and customers alike. Context packages carry history between systems so users never repeat themselves, and fallback rules ensure graceful exits. Skills-based routing pairs intents with the best resource, while overflow policies escalate smoothly and surveys capture service quality after handoff.

Analytics, Governance, and Security

Dashboards review intent accuracy, containment, and CSAT; role-based access and secrets keep operations compliant. Policies and reviews align releases with brand and legal requirements. Drill-down views link metric dips to exact conversations, and replays let owners inspect decisions step by step. Least-privilege roles, SSO, and IP allowlists secure access, while audits and retention controls protect privacy across consoles, logs, and APIs.