Engati lets teams design, deploy, and manage chatbots plus live chat across web, social, and messaging. A visual builder maps intents, FAQs, and actions; templates speed common journeys; tests catch dead ends before launch. Integrations fetch account and order data so replies feel personal. Seamless agent handoff preserves transcripts, and analytics highlight gaps so flows, content, and prompts improve with evidence rather than guesswork.
Design conversations with a drag-and-drop canvas that links intents, entities, and actions. Reusable nodes keep flows tidy; previews show channel-specific rendering for buttons, lists, and media. Branching and clarifying prompts collect missing details gracefully, and version history labels experiments so teams compare outcomes, roll back safely, and standardize patterns that reduce effort for customers.
Publish one assistant to sites, apps, WhatsApp, Facebook, Instagram, and more while keeping logic centralized. Adapters respect platform norms so interactions feel native; identity, consent, and preferences carry across channels to keep threads coherent. Rate limits and presence protect agents during spikes, and consistent routing prevents duplicate tickets that distort metrics or slow first-response times.
Escalate complex issues with full context: transcripts, attributes, and suggested macros move to the queue so customers avoid repeating themselves. Agents use knowledge articles and quick replies; the bot observes for training. Priority tags and SLAs steer work, and after-chat summaries feed improvements back into flows, reducing repetition while preserving a friendly, on-brand tone across teams and regions.
Connect CRMs, commerce, and service tools to fetch orders, appointments, and account status. With permission, actions update records using safe field mappings and dry-run checks. Webhooks support custom steps, and audit logs document reads and writes for troubleshooting and reviews. Clear policies keep data consistent as flows expand, minimizing swivel-chair updates between systems.
Dashboards track containment, deflection, CSAT, and time-to-answer with drilldowns to intents and steps. Search terms reveal content gaps; journey views show where users drop, and A/B tests compare prompts so decisions rely on evidence. Segmented reports separate first-time from returning users, and scheduled exports brief leaders without extra spreadsheet work every week across markets and channels.
Recommended for support, success, and marketing teams consolidating conversations across channels while protecting brand voice. Engati standardizes flows, integrates data, and hands off seamlessly to agents when judgment is required. Non-developers iterate with guardrails, and metrics expose the next best improvement. The result is faster, friendlier answers and consistent tone at scale across regions.
Running separate chat tools per channel fragments data and frustrates customers. Engati centralizes flows and context so self-service resolves frequent questions and agents see history when they step in. Useful actions replace vague replies; analytics guide updates. Organizations shift from reactive responses to planned, measurable conversation design that compounds value over time.
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