Entrata AI (ELI+) brings agentic automation to property management—streamlining leasing, payments, and renewals across chat, text, voice, and email. It qualifies leads, answers questions, schedules tours, and preserves context from first touch to signed lease. Payments AI nudges residents to increase on-time collections, while renewals tools surface timely offers and next steps. Integrated with Entrata’s platform and data layer, ELI+ personalizes interactions and lifts NOI.
Capture and qualify every lead automatically, day or night. Leasing AI responds on chat, text, voice, and email, understands intent with LLMs, and guides prospects to schedule tours, check pricing and availability, and submit applications. It keeps conversation context across channels so follow-ups feel seamless. Site teams get fewer repetitive questions, higher appointment rates, and a clear timeline from first contact to lease—without bouncing between point tools.
Automate resident outreach with empathetic, segmented messaging that drives on-time rent payments. Payments AI detects risk, chooses the right channel and cadence, and sends reminders, confirmations, or payment plans that improve recovery rates while protecting resident experience. It reduces manual calling, standardizes language, and surfaces portfolio-level insights like delinquency trends and NOI impact—so teams spend time on exceptions, not mass follow-ups.
Keep residents longer with proactive renewal workflows. Renewals AI tracks key dates, preferences, and market signals to recommend offers, send personalized messages, and collect decisions without endless back-and-forth. Teams get templated outreach, approvals, and clear next steps, while residents get consistent answers and simple actions. The result is fewer missed windows, steadier occupancy, and measurable savings compared with piecemeal email and spreadsheet tracking.
Entrata Layered Intelligence (ELI+) connects property, resident, and prospect data across the platform so agents tailor each interaction. Context from CRM, pricing, availability, payments, and policies informs responses and actions, reducing errors and rework. Because ELI+ is embedded in Entrata, teams avoid brittle third-party wiring and gain governance, auditability, and consistent model behavior across properties, brands, and regions—with fewer surprises in production.
Prospects can start on the website, continue by text, and switch to voice without losing context. ELI+ unifies chat, SMS, email, and phone so information persists and handoffs to human agents include full transcript and next steps. Routing rules escalate sensitive topics automatically and keep SLAs on track. The same orchestration supports resident billing or renewal questions, reducing repeat contacts and creating a consistent brand experience everywhere.
Property management companies and operators that want to automate high-volume leasing, payments, and renewals while maintaining brand control and compliance. Ideal for multifamily portfolios, student and affordable housing, and firms expanding into commercial or manufactured housing that already rely on Entrata. Best for teams seeking measurable appointment lift, higher on-time collections, and fewer missed renewal windows—without stitching together separate bots and outreach tools.
Replaces fragmented chatbots, manual spreadsheets, and one-off calling campaigns with a single AI layer that captures leads, schedules tours, drives payments, and manages renewals. It solves the scale problem—responding instantly on any channel, keeping context, and escalating smartly—so site teams stop juggling repetitive tasks and inconsistent messaging. Leaders gain clearer visibility into delinquency, occupancy, and pipeline health while improving NOI and resident experience in parallel.
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