Automation Edge is an intelligent automation platform that unifies cloud-native RPA, IT process automation, and AI to accelerate service delivery. Build and orchestrate attended and unattended bots, digitize documents, and trigger workflows from tickets, events, or APIs. Templates, connectors, and reusable components shorten build time, while governance secures access, secrets, and changes. Dashboards track throughput, savings, and SLA performance so leaders see value as adoption scales. Teams reuse patterns across units to scale reliably. Audit logs and metrics make.
Design, test, and deploy attended and unattended bots with versioning, credential vaults, and centralized orchestration. Reuse components across teams, schedule jobs, and trigger runs from events or APIs while monitoring health in real time. Low-code tools accelerate delivery for analysts, while SDKs and scripts support developers when deeper control is needed. Policies and roles keep access controlled. Clear dashboards show.
Resolve common requests—password reset, account unlock, access, user provisioning—by integrating with identity, email, and chat. Connect to ServiceNow, Jira, and Microsoft tools to triage tickets, enrich data, and complete actions automatically. Conversational flows guide users through self service while approvals and audit trails preserve control and compliance. Teams reuse patterns across units to scale reliably. Audit logs and metrics make results traceable.
Capture and classify documents such as invoices, forms, and emails, then extract fields with OCR and machine learning. Human-in-the-loop validation improves accuracy with feedback loops and confidence thresholds so exceptions are reviewed quickly. Structured outputs post into ERP, CRM, or line-of-business apps to close loops without retyping or swivel-chair effort. Policies and roles keep access controlled. Clear dashboards show throughput and savings.
Deploy chat and voice assistants that verify users, collect context, and launch workflows safely. Hand off to agents with transcripts when needed, then sync outcomes to the ticket or record so history stays complete. Connectors link email, messaging, ITSM, ERP, and SaaS apps to coordinate actions across systems without scraping. Teams reuse patterns across units to scale reliably. Audit logs and metrics make results traceable.
Enforce SSO, roles, and approvals to control who builds and runs automations. Secrets stay in vaults with encryption at rest and in transit; audit logs capture changes and runs for compliance. Program dashboards show throughput, savings, and exception trends by process and business unit to guide investment. Admins can govern access, changes, and releases. Evidence and notes help explain decisions later.
Recommended for IT, shared services, finance, HR, and operations teams seeking faster resolutions and measurable savings. Use Automation Edge to digitize service desk requests, automate document workflows, and connect legacy systems with SaaS. Centers of Excellence can standardize patterns and reuse assets across business units to scale results predictably. Policies and roles keep access controlled. Dashboards show savings.
Slow, manual requests and fragmented systems delay employees and customers while driving up costs. Automation Edge centralizes bots, documents, and workflows so teams automate repeatable steps and escalate exceptions with context. Integrations keep records synchronized, reducing rekeying and handoffs that introduce errors and ticket ping-pong. Audit logs and metrics make results traceable. Dashboards show savings. Clear ROI.
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