Flokzu

Visual Flows and Logic

Compose conversations with a drag-and-drop builder that supports conditions, variables, and context. Quick tests catch dead ends before publish, and shared blocks standardize messages like hours, locations, or policies. Readable flows make collaboration easier between nontechnical owners and developers, speeding iteration while keeping tone consistent across regions. Change reviews confirm compliance and reduce risk before updates go live to production audiences.

Channels and Widgets

Deploy to web chat, SMS, Facebook, Slack, and others from one project. Channel adapters format buttons, lists, and quick replies to match each platform’s norms so interactions feel native. Identity and consent settings keep threads coherent when users switch devices mid-conversation. Fallback paths and escalation prompts protect satisfaction when a channel’s features are limited or temporarily unavailable. Buttons and forms adapt when capabilities differ, minimizing friction for users who switch devices.

Integrations and Data

Connect CRMs and service tools; call webhooks to fetch orders, appointments, or knowledge articles. Store variables securely and clear them when sessions end, respecting privacy. Validation prevents malformed inputs from breaking downstream systems, and careful defaults keep interactions readable on small screens. Rate-limiters and queuing ensure partner APIs aren’t overwhelmed during spikes, preserving reliability and trust. Field mappers expose missing attributes clearly so downstream systems remain stable under growth.

Human Handoff

Escalate to agents with context, tags, and suggested replies. Return users to self-service once issues are resolved or new questions are simple. Warm transfers reduce frustration and repeated explanations, and routing rules direct conversations to the right team without slow internal triage. Agent availability signals guide expectations, and transcripts update tickets automatically for accurate follow-up. Skills-based routing and SLAs make escalations efficient without losing conversation history.

Analytics and QA

Dashboards track completion and drop-off with filters by channel and intent. Transcripts support coaching, and A/B tests compare prompts to raise containment without harming satisfaction. Scheduled reports keep stakeholders aligned on progress to targets, and segments reveal which flows deserve attention next. Error tagging and path visualization help authors prioritize the biggest wins for the next iteration. Goal tracking and funnel views make improvements obvious and ranked by impact.