Ada is an AI customer service platform that automates support across web, mobile, and messaging channels. Build branded flows with a no code designer, connect to your systems, and resolve requests instantly with retrieval and actions. Hand off to agents with full context when needed and surface summaries back to the CRM. Analytics track containment, CSAT, and savings so teams improve journeys and scale without adding headcount. Guardrails, approvals, and versioning keep experiences safe while allowing fast iteration during peak demand.
Design conversational flows with drag and drop blocks, reusable intents, and tone controls that match your brand. Teams can preview on channels, add variations for phrasing, and inject dynamic content from backends. A style guide, glossary, and examples keep responses consistent across languages and regions. Versioning and approvals create a safe review loop so changes roll out predictably during busy periods.
Connect to knowledge sources and APIs so the assistant can answer questions and take actions like checking orders, updating info, or issuing refunds. Retrieval uses embeddings to surface relevant articles, while tools execute approved workflows with guardrails and logs. Fallbacks escalate gracefully when confidence or permissions are low. Response examples show exactly what data is used, helping owners verify outcomes and reduce edge case risk.
When a case needs a human, Ada hands off with the conversation, suggested replies, and a concise summary so agents respond faster. Routing considers priority, skills, and business hours to reduce loops and transfers. Assist surfaces knowledge, recent actions, and macros inside the agent desktop. Post chat summaries write back to the CRM, improving history quality and coaching without extra agent effort.
Deploy on web chat, mobile SDKs, WhatsApp, Messenger, SMS, and email, and connect CRMs, order systems, and identity providers. Events and properties personalize replies, while secure tokens protect account details. Data exports and warehouse sync keep reporting unified across tools. Webhooks and APIs let teams trigger flows from product events and update records in real time when status changes.
Dashboards track containment, deflection, CSAT, and time saved, with drilldowns by intent and channel. A/B tests compare replies and flows, while journey maps expose drop offs and loops to fix. Permissions, roles, and audit logs ensure sensitive actions and data remain controlled. Release checklists and staging environments help owners validate changes before they reach customers.
Recommended for ecommerce, SaaS, travel, logistics, and marketplaces that handle repeat questions, account updates, and order issues at scale. Ada fits teams that want measurable containment and fast iteration without waiting on engineering. It supports global brands that need multilingual flows and consistent voice across regions, partners, and seasonal peaks. Leaders gain clear ROI tracking while agents focus on complex cases that benefit from human judgment.
Support queues grow when knowledge is scattered and tools are disconnected, driving long waits and high costs. Ada centralizes flows, retrieval, and actions so common requests resolve instantly, with clean handoffs for the rest. Consistent analytics replace guesswork, guiding updates that reduce effort and raise satisfaction over time. The outcome is lower handle time, higher containment, and a steadier experience across channels and markets.
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