Zendesk is an AI-driven support tool designed to help businesses deliver faster, more accurate responses to customer inquiries by automatically suggesting knowledge base articles.
Zendesk can analyze incoming tickets and automatically assign them to the right agents based on predefined rules, streamlining ticket management.
Zendesk suggests relevant knowledge base articles to customers, reducing the number of queries that need human attention.
Zendesk integrates perfectly with other Zendesk tools, creating a comprehensive and efficient support solution.
Provides live analytics on ticket resolution time, customer satisfaction, and agent performance, helping managers track key performance indicators.
Zendesk continuously learns from past interactions, improving the accuracy of its responses over time to better serve customers.
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