Freshdesk is an AI-driven customer support platform that provides tools for ticketing, live chat, and self-service to help teams manage customer interactions efficiently.
Freshdesk uses AI to automatically assign and categorize tickets, ensuring fast response and issue resolution.
The platform supports multiple communication channels, including email, chat, and social media, for a consistent support experience.
Freshdesk’s AI-powered knowledge base suggests helpful articles to customers based on their inquiries, reducing resolution time.
The tool automates Service Level Agreement (SLA) management to ensure customer issues are addressed within set timelines.
Freshdesk allows for customizable workflows that automatically route issues, reducing manual interventions.
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