LiveChat helps businesses greet visitors, answer questions, and convert traffic into loyal customers. Customize the widget, trigger proactive messages, and greet by page or campaign. Route by skill or priority, use canned responses, and hand off to bots or humans seamlessly. Integrations post outcomes to CRM, ecommerce, and help desk tools, while reports show volume, response time, satisfaction, and revenue impact. Office hours and queue views set expectations.
Design widgets that fit your site, add forms and availability, and trigger outreach on key pages or behaviors so visitors get help fast. Localization matches language automatically, while accessibility and mobile-first layouts keep conversations smooth on any device. Theme controls align fonts and spacing with brand guidelines, and consent notices integrate with privacy banners. Context banners show typical response times to reduce frustration during traffic peaks.
Route by skill, queue, or account tier; set SLAs; and reuse approved replies so answers stay fast and accurate. Supervisors monitor queues to balance workloads in real time and keep promises. Priority rules surface high-value customers first, while templates ensure policy-sensitive topics follow the right process. Macros insert dynamic variables like order IDs safely, after-hours forms collect details for day teams, and skills-based paths escalate complex cases cleanly.
Automate FAQs and forms with chatbots that collect context, then pass transcripts to agents with full history so customers never repeat themselves. Fallbacks send uncommon questions to humans quickly, and training data improves coverage over time without risky experiments. Bots capture email, order info, and intent before handoff, greet in the visitor’s language automatically, and suggest replies based on context—while agents retain control to personalize when needed.
Connect CRM, email, payments, and ecommerce platforms so chats become orders, tickets, or callbacks without double entry. Campaign tags reveal which channels drive outcomes and inform budget. Product cards and cart previews help agents guide purchases, and shipping statuses reduce uncertainty that triggers cancellations. Webhooks notify warehouse or billing when thresholds are met, aligning operations around the conversation instead of delayed follow-up tasks.
Dashboards track response time, satisfaction, conversion, and agent performance; exports feed BI for deeper analysis across regions and campaigns. SSO, roles, and retention windows protect data and meet regulatory needs with confidence. Audit logs and encryption keep records trustworthy, and regional settings support privacy commitments. IP allowlists restrict workspace access, redaction removes PII in shared transcripts, and scoped roles separate contractors from employees.
Recommended for sales, support, and success teams that want faster responses and measurable impact. LiveChat unifies messaging, automates routine questions, and connects outcomes to systems leaders already trust. Teams spend less time switching tools and more time resolving issues or guiding purchases with clear accountability. Leaders compare regional performance without assembling spreadsheets from multiple sources, improving staffing and campaign decisions.
Contact forms and email threads slow resolution and hide context. LiveChat brings real-time messaging, routing, and bot-assisted intake into one inbox so customers get accurate help quickly. The outcome is higher satisfaction, better conversion, and cleaner data because conversations flow into CRMs and storefronts instead of getting lost. A unified history reduces escalations caused by missing context, keeping legal, finance, and ops aligned earlier in the process.
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