Chatbot is a no-code platform for building AI assistants that answer questions, route requests, and capture leads across web and messaging channels. Design dialogs with a visual flow, hand off to humans when needed, and integrate with CRMs, help desks, and calendars. Training on your content keeps answers on brand and accurate, while analytics reveal what users ask and where journeys stall. Multilingual support, quick replies, and rich cards create natural conversations that scale with demand and team size.
Create intents, entities, and replies in a drag-and-drop canvas. Branch logic with conditions, quick replies, and forms to capture necessary details. Preview conversations as you edit to check wording, then publish updates without long deployments or code reviews. Templates for FAQs, lead capture, and bookings shorten setup while keeping brand tone and escalation rules flexible for each team and channel.
Import website text, documents, and FAQs so responses stay accurate and on-brand. Add guardrails for off-topic requests, require citations when needed, and keep context within a session so the bot can reference prior details. Versioned knowledge sources support audits and staged testing, making it easier to roll out changes with confidence and track how updates influence answer quality over time.
Escalate to live agents when confidence is low or a user asks for a person. Route by skills, hours, or priority, and sync transcripts so support teams see conversation history. Offer email follow-up or schedule calls without repeating information. Clear triggers, SLAs, and queue views keep handoffs predictable, helping managers balance workloads and sustain response times during busy periods or seasonal peaks.
Connect CRM, help desk, payment, and calendar tools with prebuilt actions and webhooks. Create tickets, update contacts, and collect payments inside chat while tracking outcomes in downstream systems. Admins map fields once to avoid manual copying between platforms. Detailed logs list each action and response, simplifying troubleshooting when a third-party API changes behavior or deprecates fields.
Track conversation volume, containment, time to resolution, and goal completions. Review transcripts to improve intents and rewrite unclear prompts. Run controlled copy tests to learn which messages deflect tickets or convert visitors into qualified leads. Segment dashboards by channel and campaign so findings translate into concrete iteration plans that improve satisfaction and lower handling costs across teams.
Recommended for growth, support, and operations teams that need consistent replies and faster routing. Use Chatbot to answer routine questions, capture leads after hours, and escalate edge cases to agents with full context. Startups and mid-market teams benefit from the visual builder because it reduces dependency on developer time and keeps flow ownership clear as usage expands across channels.
Unstructured inboxes and slow handoffs frustrate customers and waste staff hours. Chatbot centralizes knowledge, automates common requests, and forwards the rest to the right person with transcripts attached. Leaders see where conversations succeed or fail and can adjust flows or training quickly. The outcome is shorter queues, higher first-contact resolution, and clearer data for planning and QA.
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