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Freshservice

Freshworks

Customer Support
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about

Freshservice is an AI-powered IT service management tool with a strong focus on improving customer service workflows, automating tasks, and reducing response times.

Features

1

AI-Powered Ticket Routing

Freshservice automatically categorizes and routes support tickets based on predefined rules, ensuring that they reach the right agent quickly.

2

Knowledge Base Integration

The platform includes a self-service knowledge base that provides answers to common queries, reducing the need for direct customer support interaction.

3

AI Chatbots

Freshservice offers AI-driven chatbots that can handle basic inquiries, offer solutions, and escalate tickets when necessary.

4

Automations for Routine Tasks

Automates repetitive tasks like ticket assignment, follow-ups, and status updates, saving time for customer service teams.

5

Performance Analytics

The AI-powered analytics tools help businesses track support performance and identify areas for improvement in real-time.

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