Aivo is an AI customer service platform for web, mobile, and messaging that resolves questions automatically and hands off complex cases with context. Build branded flows, connect to your CRM, order systems, and identity, and use retrieval to ground answers in your content. Analytics show containment, CSAT, and savings by intent and channel. Roles and approvals keep changes safe while teams iterate quickly during peaks and launches. Integrations, versioning, and multilingual support help global brands standardize service while adapting to regional needs.
Design conversational flows with drag and drop blocks, reusable intents, and tone controls that fit your brand. Deploy on web chat, mobile SDKs, WhatsApp, Facebook, and more, keeping logic consistent across channels. Dynamic content pulls account details, orders, or policies from backends so answers stay accurate and personalized. Versioning, previews, and approvals let owners test safely and roll out updates in controlled steps.
Connect a knowledge base and documents, then use retrieval to ground responses with citations. Secure actions handle tasks like checking delivery, changing account data, or starting returns with guardrails and logs. Confidence thresholds and fallback routes transfer to agents before customers get stuck. Owners can pin authoritative articles and suppress outdated entries to keep guidance current.
When a conversation needs a human, Aivo passes history, forms, and suggested replies so agents start informed. Routing respects skills, SLAs, and business hours to reduce loops. Assist surfaces relevant articles and recent actions inside the agent view to speed resolution. Post chat summaries sync to the CRM to improve records and coaching with minimal manual effort.
Dashboards track containment, CSAT, time saved, and outcomes by intent and channel. A/B tests compare flow variants and messaging, while journey maps reveal drop offs. Alerts flag rising fallback rates so owners investigate content gaps early. Exports feed BI tools and data warehouses for deeper analysis and forecasting.
Roles and permissions control who edits content or runs actions, with audit logs for reviews. Integrations connect CRMs, order systems, identity providers, and help desks to keep context in sync. Data handling features support redaction and retention policies. Environments separate testing from production so changes promote safely and rollbacks remain simple.
Recommended for ecommerce, travel, SaaS, and marketplaces handling repeat questions, order updates, and account tasks at scale. Aivo suits teams seeking measurable containment and reliable handoffs without heavy engineering. It supports multilingual service and consistent voice across regions, partners, and seasonal peaks. Leaders gain ROI visibility while agents focus on complex issues that benefit from judgment.
Disconnected tools and scattered knowledge produce long waits, inconsistent answers, and high costs. Aivo centralizes flows, retrieval, and actions so routine requests resolve instantly with clean handoffs for the rest. Consistent analytics replace guesswork, guiding updates that reduce effort and improve satisfaction. The outcome is lower handle time, higher containment, and steadier service across channels and markets.
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