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Zoho Desk

Zoho Corporation

Customer Support
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about

Zoho Desk is a cloud-based helpdesk software that integrates AI to streamline customer support through automation and ticket management.

Features

1

AI-Powered Ticket Routing

Zoho Desk's AI automatically categorizes and routes incoming tickets, ensuring they reach the right agent quickly.

2

Multichannel Support

Zoho Desk supports multiple communication channels, such as email, live chat, and social media, for seamless service.

3

Self-Service Portal

The AI-driven self-service portal helps customers find answers to common questions without needing agent interaction.

4

Analytics & Reporting

Provides real-time analytics and reports on ticket handling, agent performance, and customer satisfaction.

5

Knowledge Base Automation

The AI-powered knowledge base automatically suggests helpful articles to both customers and agents.

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