Avaamo

Omnichannel Chat and Voice Assistants

Design assistants once and deploy across web widgets, mobile apps, WhatsApp, SMS, email, and telephony with consistent flows. NLU detects intents, entities, and sentiment, while context memory personalizes answers and follow-ups. Voice pipelines handle IVR, call steering, and speech-to-intent with barge-in support so callers reach resolution faster. Channel-specific prompts and safety checks adapt responses to policies, tone, and compliance expectations by region. Results are consistent.

LLM Orchestration, Retrieval, and Reasoning

Combine large language models with retrieval and tools to ground responses in approved knowledge. Set guardrails, prompt patterns, and fallback behaviors that choose search, forms, or human handoff realistically. Structured outputs and citations increase trust with users and auditors, while evaluation suites test accuracy over time. Model routing picks providers per task so costs, latency, and quality remain balanced in production. Cited sources.

Transactions, Workflows, and System Integrations

Connect to CRM, ITSM, ERP, EHR, and banking cores using APIs, events, or iPaaS so conversations create cases, orders, and updates. Secure forms collect attributes with validation and consent, then automation completes steps or schedules callbacks. Human agents receive full context, transcripts, and evidence when escalated, reducing repeat questions and handle time. Out-of-the-box skills accelerate password reset, balance checks, appointment booking, and benefits inquiries safely. Audited.

Analytics, Testing, and Continuous Improvement

Dashboards track containment, CSAT, deflection, AHT, and conversion so leaders see impact by channel and segment. Conversation replays and anomaly alerts surface failure patterns to fix, while A/B tests compare prompts, flows, and voices. Data export and webhooks feed BI tools, enabling cohort analysis and forecasting. Funnels expose drop-offs by step so fixes focus on the biggest gains. Export and APIs push metrics to BI tools for trending by cohort and region. Scheduled tests catch regressions after content or policy updates.

Security, Compliance, and Governance

Enforce SSO, RBAC, and audit trails so access is controlled and changes are accountable. PII redaction, data retention windows, and region-aware hosting protect privacy for healthcare, banking, and public sector. Encryption in transit and at rest plus key management keep integrations safe across vendors and clouds. Data residency and retention windows align with regional rules without blocking use cases. Redaction protects PII in logs while preserving signals needed for improvement. Change histories record who approved updates and why for clear accountability. Clear approvals.