Glean connects your company apps to deliver instant answers, not just links. Search respects permissions and surfaces content from docs, tickets, chats, and wikis with context panels. Ask in natural language to get cited answers you can share; follow up with chat to refine. Signals like recency, ownership, and expertise personalize results so people land on the right page without endless filtering and backtracking. Extensions bring answers to the places you work.
Index content across Google, Microsoft, Slack, Jira, Git, and more while respecting source permissions. Results inherit access controls automatically so sensitive material stays protected without manual lists. Deduplication and version awareness favor canonical sources, reducing confusion when multiple copies exist across tools. Freshness and ownership signals prioritize recent, official handbooks over chat fragments, and admins map aliases so nicknames resolve correctly.
Ask questions and get direct answers that cite the underlying files, messages, or tickets. Inline snippets keep context visible so teams verify quickly before pasting into docs or replies. Follow-up prompts refine scope—timeframe, customer, product—without rebuilding the query. Answer cards can include alternative sources when they differ, helping reviewers compare language and choose the most suitable citation, while copy buttons preserve traceable titles and links.
Discover subject-matter experts based on contributions, projects, and recent activity. Profiles connect people to topics and systems, helping newcomers find who to ask and what to read first. Topic maps clarify overlap between teams, exposing adjacent owners when a request spans multiple products. Signals decay over time so stale expertise does not outrank current contributors, ensuring handoffs and escalations reach the right contact after reorganizations.
Use chat to summarize threads, draft responses, or compile references with links. Shortcuts file tickets, create pages, or start threads from findings, turning search into action. Prebuilt actions handle common steps like creating issues with context and assigning watchers for transparency, and chat transcripts link back to sources automatically so advice remains verifiable later. Teams convert recurring answers into shared snippets that evolve as products change.
Admins manage sources, retention, and risk controls. Analytics show top queries, gaps, and content freshness so owners improve docs where demand is highest. Trend reports surface unanswered questions first, guiding new playbooks and FAQs. Export options support reviews and legal requests without exposing broader workspace data, and holds protect records when required, maintaining compliance while everyday knowledge sharing remains quick and practical.
Recommended for organizations where knowledge spans many tools and speed matters—support, sales, engineering, and ops. Glean cuts time spent hunting for links and confirms accuracy with citations. Leaders see where documentation falls short, while employees get personal results that reflect their role and access, improving onboarding and everyday decisions. Change management stays light because it honors existing permissions and structures across your stack.
Knowledge hides in silos, and link hunts waste hours. Glean unifies search, answers, and chat across systems with permissions intact. Citations build trust; analytics guide fixes where users struggle. The outcome is faster, more confident work: fewer duplicate docs, shorter onboarding, and decisions rooted in verified sources rather than guesswork or outdated threads. Owners track impact through reduced time-to-answer and lower repeat question volume.
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