SiteGPT lets you train a website chatbot on your pages, docs, and FAQs without code. Crawl URLs or upload files, then embed a widget or connect live chat. Grounded answers cite sources and escalate to humans when needed. Controls limit tone and coverage. With analytics, feedback loops, and CRM integrations, support and sales resolve questions faster and collect high-intent leads reliably during busy launches and global campaigns.
Point SiteGPT at sitemaps, knowledge bases, or PDFs and it builds a searchable index automatically. Rules exclude sensitive paths. Updates can run on schedules or webhooks, keeping answers fresh as pages change. Document chunking balances context with precision. With controlled ingestion, teams avoid stale responses and ensure the bot reflects the latest pricing, policies, and setup steps without weekly rebuilds.
Responses include links back to the exact page or document passage used, helping visitors verify quickly. Confidence thresholds and refusal rules prevent off-topic or invented claims. Snippets show the supporting lines so users trust answers faster. By making rationale visible and constraining scope, the bot reduces escalations from avoidable confusion and keeps brand credibility intact across channels.
Route complex questions to live agents by schedule, queue, or topic. Capture email or ticket details when agents are offline. Tag conversations for themes and export transcripts. Macros let staff update responses after one-click edits. Because escalation and edits sit next to the chat, teams tighten loops between content, automation, and people, improving first-contact resolution while keeping tone consistent.
Set greetings, prompts, and restricted topics. Map intents to prebuilt responses for regulated language. Language options meet multilingual visitors. Rate limits and profanity filters protect sessions. Styling matches your brand. With granular controls, teams align the assistant with compliance and voice guidelines, ensuring helpfulness without oversharing or accidental commitments.
Dashboards group top questions, deflections, and satisfaction. Forms collect contact details when answers suggest sales interest. Integrations push context into CRM, help desk, and analytics tools. These closed loops reveal content gaps, accelerate follow-up, and quantify value. As the library improves, the assistant resolves more routine questions and hands off qualified chats that convert.
Best for support and marketing teams that need faster answers on their sites without expanding headcount. With controlled ingestion, citations, escalation paths, tone controls, and CRM integration, SiteGPT gives visitors verified responses and routes complex cases. Leaders see deflection wins and lead capture trends, making investment easier to justify across products and regions.
SiteGPT replaces static FAQs, overflowing contact forms, and long email threads with a responsive, source-cited assistant. Visitors get specific answers backed by links, and agents receive only complex cases with full context attached. Because training updates automatically and analytics surface gaps, teams reduce handle time, improve satisfaction, and grow qualified leads from on-site conversations consistently.
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